Testimonials
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I want to take a moment and THANK YOU for your outstanding service! You do such great work, and I am so grateful all of your efforts on our behalf to rush these orders for us. I know it creates extra work for you to split into multiple production runs and shipments, and I want you to know How much you are appreciated. Look forward to many more orders! I am going to the ASI site now to rate Galaxy Balloons 5 STARS!-Charlotte T. “THANK YOU VERRRRRRRRRRRRRRRRRY MUCH!!! I HAD A WONDERFUL DAY THANKS TO YOUR EXCELLENT CUSTOMER SERVICE!” Judie L I wanted to let you know that your staff of customer service reps along with your art department should be commended. They went above and beyond the call of duty to help me with a small rush order for a very important client of mine. Your artists Juana and Laura stayed late to help me with making sure we had the correct art for the order and your customer service team took great care to see this order was completed on time. You delivered a quality product to my client on time with very short notice. My client let me know today how great they looked and how happy it made her boss. They also let me know that once the other lawyers in the firm see what we did we for them that we may have additional orders. It was a pleasure dealing with your company and I wanted you to be aware of what a great staff you have. Lisa J I just want you to know that my customer just called me and they received their product, the imprint looked great and they were very happy. Thank you so much for helping to get this project out in time! Kae B In the past 3 weeks I’ve placed a couple orders for balloons. On the first order I was supposed to have it dropped shipped to several locations. I totally forgot to send the list of addresses until the day before it was scheduled to ship. I sent the list to Maria at the last minute and she immediately took care of it. A few days later I needed to place 2 rush orders, which I did. Several things went wrong with the orders (none of which were Galaxy’s fault). Maria got involved and made sure that everything was taken care of. I’ve been fortunate to work with Maria several times over the past 6-8 months. She is always friendly, extremely competent, and always willing to do whatever it takes. I just want to make sure Galaxy knows what a great employee they have in Maria. Frank N Thank you again for making my beach ball order come through. I saw them today and they were great! Client was happy, which is what this was about. Please express my gratitude to your production guy who squeezed them in. Marta L Good morning to you. Allow me to say what a gem Mary Beth is. I'm the head resolutions person here and when a problem arises on an order, I deal with different customer service reps, claims specialist or managers if need be. Comparing the usual dealings I get from our suppliers, I'm very happy to say that Mary Beth is one of the few that are action and result-oriented before saying no to an almost impossible request. She took care of the problem even if the order value was so low. The first person I spoke with from your company immediately said no to this but Mary Beth said to check with her today and see if this can be done or not before saying no. We had already half expected to get a NO answer to this since there really is a time constraint on the request so we were very happy to know that our request is being done. We would be very happy if we have one more additional person like her. You should give her a raise :-) April S I just wanted to send over a quick email and give my thanks to "Galaxy Balloon". I was on your website today b/c I needed some updated images of some of your items and I was so pleasantly surprised. Not only did you provide images of your items in high res format but, you also had all the colors available with and without an imprint. And all of it was clearly posted for an easy download. Having that type of information easily accessible is such a nice perk! It makes my life so much easier and it guarantees that we are all on the same page with items/colors. Please pass on my many thanks to whomever else would be responsible. I had braced myself for a "grueling" project of recoloring and repositioning... but, its taken me only a few minutes! Thanks again! Corinne V You did an outstanding job on our piggy banks. our client loves them, and they were a big hit during their promo. Thank you for your professional service and treatment. It was a pleasure working with you! Kory Not only did you all come through with great product – your service was fantastic as well. Thanks so much for the great job you all are doing :) I have them.. they are really great.. I showed them off to a few more staff.. they were impressed and they are better than what they expected.. they just do not know what I know about your products! April G Jason was incredible. He went above and beyond to make sure that my order was processed, completed, and shipped perfectly and on time. Thank you so very much for pulling off the miracle order and delivery Joan You are awesome! I cannot thank you enough. Karla G. Fabulous! You guys are awesome! Thank you! Sherry M. Customer Service has been so very helpful as I am just learning this business. Every person I have spoken to has been very kind and helpful. Graphics, Accounting, Order Entry....all of your staff have just been wonderful to deal with. Customer Service will make a company and you have quite a team! I cannot thank your company enough for helping me get my business started. You are a Blessing Ann K. You do such great work, and I am so grateful all of your efforts on our behalf to rush these orders for us. I know it creates extra work for you to split into multiple production runs and shipments, and I want you to know how much you are appreciated. Charlotte T. Thank you so very much for pulling off the miracle order and delivery! Fran S. Thought you would be pleased to hear the client ordered another 250 of those NFL Signature balls! You guys did such a great job imprinting a multi-color signature full size basketball for me earlier this year. I had a sample of that so I was able to convince this client of your imprinting abilities on these balls and was delighted to hear they loved the proof. Matt R. Veda, Thank you for your true efficiency . . . what can I say but . . . you make me look good in the eyes of my superiors!!! Karen S. Nothing could have been any smoother!!! I really appreciate the efficient manner the order was handled. Making me a very happy customer, as well as, my customer's deadline being met :) Thanks so much!!!! Terry S. You are the reason I will return to Galaxy Balloon and do business with you again. You are: • Professional • Respond in a timely manner • Work hard to meet my needs (which is driven by my client) • Work to make my life easier & move effective Scott P. My contact with Galaxy Balloons was all good. Samples were sent out the same day I requested them. The subsequent order was entered and the proof back to me was timely for the customers approval. Delivery was on time and most importantly the customer loved the finished product (ornaments) Jim F. I just want to send an email to thank you all on how wonderful you are! I can’t believe how you can rush things out for us so fast. Everyone there is so friendly and helpful. Thanks again for such wonderful service! Alycia V. Thanks for the great service on our recent orders. Everything looked really good, and our clients were very pleased. We've added you to our tier one preferred supplier group, and look forward to doing more business with you in 2012. John M. I was originally called back after placing the order that the item was on back order and not due in till a few days prior to my clients event. I told the rep about the event and got a quick "let me see if we can do it" after being on hold for a quick minute she returned on the phone and said we would have the ornaments in hand on our due date. this was way beyond the usual response of "no". our client Tim picked up the order as soon as we called, he was ecstatic, The product and print looked great. Thanks to your staff for making this happen. Rene G. Thank you so much for the above and beyond your company has done for me last week and this week. I thank you VERY MUCH!! We will definitely be doing business again. Your company has not forgotten what customer service is about. Threasa G “What service!! You continue to amaze me. Thank so very much, I will let the dealer know.” Luanna H |
