Hi Barb... My name is Mark and I am the owner of Custom Product Pro's, LLC., ASI Member #261544 and I am contacting you in regards to Joann Brown. I am constantly getting requests for ornaments and because of Joann, Galaxy is my go to for all my ornament requests. I have placed about 4 orders in the past few months and Joann has been SO helpful with each and every one! he sends me a response extremely quickly and efficiently. Any time there is a hiccup with an order (My end, not your end), I am confident that Joann will make sure my orders are correct.

I will also be leaving you guys a 5 star review, for each of the orders I have placed, to show you how much I appreciate Joann's (and Galaxy, but mostly Joann, lol) help with my customer requests.

Thanks again and I will be in touch shortly with my next order... Have a very blessed day Barb!

Mark Hewlett

I must give a huge shout out to Galaxy Balloons. They know how to get it done all while being incredibly helpful and with a kindness and smile one can feel over the phone. I had never ordered balloons before and in comes a rush order from a frantic long time client. Art and PO sent in at 5:41PM Thursday and by 1:49PM Friday the art, used for another item, had been tweaked, my account set-up, and the order acknowledgement received. They were shipped on Monday, which was early, and delivered Wednesday to my thrilled client. Thank you Galaxy Balloons!! -Susan

Absolutely the best problem resolution ever! Fantastic partner! - Linda

I had 10K imprints that needed to be done in days. Not only did they get it done - they shipped it early so it could ship ground instead of overnight. Great company to work with and great product. Thanks again! - Sharon

I just wanted to thank you and your team for completing this order on time and efficiently. The order process and pick up were seamless and the final product looks great. Thanks again! -Kara

Thank you for the quote and your professional manner when I called today with a request for 5000 mini footballs. We have ordered from Galaxy Balloons Inc for other projects and will continue to source with your company. Today I felt like I won the "lottery" when you were the rep on the other end of the phone. This fast paced industry requires distributors and vendors to work together to "wow" clients so all of us can continue to make money. It is refreshing to connect with a like minded associate. I really felt like you were on my team to help me meet any opportunity my client requested! You by yourself impacted my view of Galaxy Balloons, Inc and my impression of your company is top notch. Please accept my sincere thank you! -JoLene

To Barb & Maria, just want to thank you for helping me with the Christmas Ornament order. My client was very happy with the ornaments and also the delivery schedule. You were both very helpful and I truly appreciate it. -Mary Jo

Received the baseballs last night and they are awesome! Thanks for all your help! Cant wait to give them to customers at my event.

I have been meaning to send this email for a long time.
Ive been in this industry more than 20 years now and Ive been fortunate to have crossed paths with some excellent customer service representatives. All of the reps I have dealt with in Galaxy are good but Maria and Veda are fantastic. Like all companies, you have your competitors but I could never look anywhere else as long as I know that Maria and Veda are with you. I dont know if it was their training or if they are just naturals but both of us are extremely lucky to have them.

You are incredible! What a great job! I wholeheartedly approve of this art!!!
I will be your customer for life - you certainly earned that.Thank you, thank you, thank you! - Lee D.

I received the order of baseballs today. The logo looks amazing! Very pleased with the imprint quality, kudos!!! - Ron P.

We received the ornaments today. They look amazing; I just wanted to let you know! You guys do great work. Thank you -Lisa B.

This vendor is always so easy to work with! Always been happier, and it's always a pleasant person to talk to when you need help. A+ for Galaxy Balloons! -Ranee

Galaxy always does a great job. Wonderful customer service. Keep up the good work! -Susan

We currently purchase from over 100 suppliers and Galaxy is on top of our list of suppliers which give awesome customer service and quality products. -Craig S.

I was truly impressed with the prompt acknowledgement of my order, how quickly I got a proof, and the speedy production time. The process was effortless. I also very much like and appreciate the appearance of the proofs from your art department. just looked so professional...my customer liked it as well. Color proofs are superior, so thank you for that. -Sandy H.

Outstanding. We had an extremely short 24 turnaround from order to delivery and Galaxy Balloons made it happen. Thank you for your support, without you, we would never have been able to make this order happen! -Karl S.

Galactic did a fantastic job with detailed artwork and reproduction. Their final product was amazing. Use them for all your Holiday round ornament balls. Great to work with. -Larry H.

Everything was great! Once my customer received the balloons I received a text message from her saying, "Love love love the balloons! Already gave 7 out today! I will be the coolest booth tomorrow! :) thanks for finding them." -Jacob K.

I just wanted to thank you and your team for helping to make this happen.
Nicci and Veda were very helpful, as you were! Customer received everything on time, and product well received! -Andrea M.

Michael Roberts in graphic design was absolutely awesome, great job on the artwork, thank you! -Jo Ann B.

Working with Galaxy Balloons for the first time was a great experience. The rep was responsive and the order was a rush essentially and you met the deadline. My customer ordered Christmas ornaments. The feedback from her was very positive. They will order again. -Daphne M.

This was my first order and your entire staff was amazing. I loved how quick, they got things handled, entered, art proof, pricing acknowledgement the entire process was top of the line and so very easy for me to get the order in. -Sherry S.

I can't began to tell you how wonderful it was working with Nicci McNulty. I started this project back in September after my customer received baseballs that were poorly imprinted from another supplier. We ordered spec samples and the customer was thrilled. They will be using these baseballs for a Children's Hospital Golf Tournament presented by the Boston Red Soxs. Just approved the artwork today, and I can't wait for my customer to receive her order! -Florence D.

Ray and Mike in the Art Dept. saved this job...our first one. The whole team stepped up to the plate and I already gave a big a+ on SAGE to the team. -Greg H.

Galaxy always does a great job. Wonderful customer service. Keep up the good work! -Susan S.

Again your company performed very well in both production and customer service. Thank you for a great year. We had an all-time high in purchase orders sent. All were delivered on time, and our customers were pleased with the quality. -Rick S.

There are no words for me to express how outstanding and wonderful of a company you are. My client got the ornaments a day early. And she LOVES THEM. -Sheryl S.

There are no words for me to express how outstanding and wonderful of a company you are. My customer got the ornaments a day early. And she LOVES THEM. They handed some out to the kids that are graduating as a gift today. They loved them so much they have invited me to their official luncheon where they will be presenting them.

I can not thank you enough for these two orders we have done. Please make sure I am on all your mailings now and all next year. I love working with outstanding suppliers. -Sheryl S.

I just wanted your company to know that you saved me & helped me so much when
another company let me down with an order for my client. She needed these beach balls by a certain date & your company also went over & above in helping me out on making the event date. Again thank your team for all their help & efforts on making my client happy. I will certainly do business the Galaxy in the future if another beach ball order arrives or any other product you handle.
-Carmen L.

Thank you SO much!
I love working with you Barb, you make it so easy & clear
-Carrie S.

Just wanted to take a minute and tell you how helpful Nicci was to me with this faster than a Comet reg order, She paid attention to the small details, emailed me back the info on early am Saturday delivery and followed up with some changes to accessories that I wanted to add. I would tell you,she is working hard and deserves Kudos from me and you. She will be a great asset to Galaxy Balloons as time goes by.
Thanks again for hiring great people like Nicci.
-Chris W.

Oh wow, I am impressed, thank you.
If you would send the balls to us, we will deliver them to the customer.

It is rare for a Supplier to resolve an issue so quickly and with compensation over and above what we requested.
I really appreciate this, as will my customer. Thank you very much.
-Joann D.

You guys are AWESOME!!!! Thanks for your we can do it attitude! Love that!
Kathie S.

Hi - I just want to say Jamie has done a incredible job in Customer Service. We also like working with you because your local and we had a tight deadline - Natalie

Thank you.
You guys are so organized. Its a pleasure working with you guys. -Racquel W.

Awesome...thanks SO much, Mary Beth. I know this order has been a royal pain in the neck. I appreciate all your patience with us. Let me tell ya, it is so great having a customer service person that we can count on to help us get an order processed correctly. I can't say thank you enough!

I want to take a moment and THANK YOU for your outstanding service!

You do such great work, and I am so grateful all of your efforts on our behalf to rush these orders for us.
I know it creates extra work for you to split into multiple production runs and shipments, and I want you to know
How much you are appreciated.

Look forward to many more orders!

I am going to the ASI site now to rate Galaxy Balloons 5 STARS!-Charlotte T.


I wanted to let you know that your staff of customer service reps along with your art department should be commended. They went above and beyond the call of duty to help me with a small rush order for a very important client of mine. Your artists Juana and Laura stayed late to help me with making sure we had the correct art for the order and your customer service team took great care to see this order was completed on time. You delivered a quality product to my client on time with very short notice. My client let me know today how great they looked and how happy it made her boss. They also let me know that once the other lawyers in the firm see what we did we for them that we may have additional orders. It was a pleasure dealing with your company and I wanted you to be aware of what a great staff you have. Lisa J

I just want you to know that my customer just called me and they received their product, the imprint looked great and they were very happy. Thank you so much for helping to get this project out in time! Kae B

In the past 3 weeks Ive placed a couple orders for balloons. On the first order I was supposed to have it dropped shipped to several locations. I totally forgot to send the list of addresses until the day before it was scheduled to ship. I sent the list to Maria at the last minute and she immediately took care of it. A few days later I needed to place 2 rush orders, which I did. Several things went wrong with the orders (none of which were Galaxys fault). Maria got involved and made sure that everything was taken care of. Ive been fortunate to work with Maria several times over the past 6-8 months. She is always friendly, extremely competent, and always willing to do whatever it takes. I just want to make sure Galaxy knows what a great employee they have in Maria. Frank N

Thank you again for making my beach ball order come through. I saw them today and they were great! Client was happy, which is what this was about. Please express my gratitude to your production guy who squeezed them in. Marta L

Good morning to you. Allow me to say what a gem Mary Beth is. I'm the head resolutions person here and when a problem arises on an order, I deal with different customer service reps, claims specialist or managers if need be. Comparing the usual dealings I get from our suppliers, I'm very happy to say that Mary Beth is one of the few that are action and result-oriented before saying no to an almost impossible request. She took care of the problem even if the order value was so low. The first person I spoke with from your company immediately said no to this but Mary Beth said to check with her today and see if this can be done or not before saying no. We had already half expected to get a NO answer to this since there really is a time constraint on the request so we were very happy to know that our request is being done. We would be very happy if we have one more additional person like her. You should give her a raise :-) April S

I just wanted to send over a quick email and give my thanks to "Galaxy Balloon". I was on your website today b/c I needed some updated images of some of your items and I was so pleasantly surprised. Not only did you provide images of your items in high res format but, you also had all the colors available with and without an imprint. And all of it was clearly posted for an easy download. Having that type of information easily accessible is such a nice perk! It makes my life so much easier and it guarantees that we are all on the same page with items/colors. Please pass on my many thanks to whomever else would be responsible. I had braced myself for a "grueling" project of recoloring and repositioning... but, its taken me only a few minutes! Thanks again! Corinne V

You did an outstanding job on our piggy banks. our client loves them, and they were a big hit during their promo. Thank you for your professional service and treatment. It was a pleasure working with you! Kory

Not only did you all come through with great product your service was fantastic as well. Thanks so much for the great job you all are doing :) I have them.. they are really great.. I showed them off to a few more staff.. they were impressed and they are better than what they expected.. they just do not know what I know about your products! April G

Jason was incredible. He went above and beyond to make sure that my order was processed, completed, and shipped perfectly and on time. Thank you so very much for pulling off the miracle order and delivery Joan

You are awesome! I cannot thank you enough. Karla G.

Fabulous! You guys are awesome! Thank you! Sherry M.

Customer Service has been so very helpful as I am just learning this business. Every person I have spoken to has been very kind and helpful. Graphics, Accounting, Order Entry....all of your staff have just been wonderful to deal with. Customer Service will make a company and you have quite a team! I cannot thank your company enough for helping me get my business started. You are a Blessing Ann K.

You do such great work, and I am so grateful all of your efforts on our behalf to rush these orders for us. I know it creates extra work for you to split into multiple production runs and shipments, and I want you to know how much you are appreciated. Charlotte T.

Thank you so very much for pulling off the miracle order and delivery! Fran S.

Thought you would be pleased to hear the client ordered another 250 of those NFL Signature balls! You guys did such a great job imprinting a multi-color signature full size basketball for me earlier this year. I had a sample of that so I was able to convince this client of your imprinting abilities on these balls and was delighted to hear they loved the proof. Matt R.

Veda, Thank you for your true efficiency . . . what can I say but . . . you make me look good in the eyes of my superiors!!! Karen S.

Nothing could have been any smoother!!! I really appreciate the efficient manner the order was handled. Making me a very happy customer, as well as, my customer's deadline being met :) Thanks so much!!!! Terry S.

You are the reason I will return to Galaxy Balloon and do business with you again. You are: Professional Respond in a timely manner Work hard to meet my needs (which is driven by my client) Work to make my life easier & move effective Scott P.

My contact with Galaxy Balloons was all good. Samples were sent out the same day I requested them. The subsequent order was entered and the proof back to me was timely for the customers approval. Delivery was on time and most importantly the customer loved the finished product (ornaments) Jim F.

I just want to send an email to thank you all on how wonderful you are! I cant believe how you can rush things out for us so fast. Everyone there is so friendly and helpful. Thanks again for such wonderful service! Alycia V.

Thanks for the great service on our recent orders. Everything looked really good, and our clients were very pleased. We've added you to our tier one preferred supplier group, and look forward to doing more business with you in 2012. John M.

I was originally called back after placing the order that the item was on back order and not due in till a few days prior to my clients event. I told the rep about the event and got a quick "let me see if we can do it" after being on hold for a quick minute she returned on the phone and said we would have the ornaments in hand on our due date. this was way beyond the usual response of "no". our client Tim picked up the order as soon as we called, he was ecstatic, The product and print looked great. Thanks to your staff for making this happen. Rene G.

Thank you so much for the above and beyond your company has done for me last week and this week. I thank you VERY MUCH!! We will definitely be doing business again. Your company has not forgotten what customer service is about. Threasa G

What service!! You continue to amaze me. Thank so very much, I will let the dealer know. Luanna H