General information

Ordering Information: All orders must be faxed, mailed, or e-mailed (orders@galaxyballoon.com and artdept@galaxyballoon.com). Please attach both PO and art file in one email. Orders are not considered for production unless they are complete.

A complete order must contain the following information: 

  • Distributor name, mailing address

  • Telephone & fax numbers

  • Purchase order number

  • Ship to address

  • Ship method

  • Ship date/Event date

  • Product name

  • Product color

  • Product quantity

  • Imprint color

  • Useable e-mail or camera-ready art

  • Copy of imprint on the purchase order

IF ANY OF THE ABOVE INFORMATION IS MISSING, YOUR ORDER CANNOT BE PROCESSED.
All orders are acknowledged via fax or e-mail to confirm receipt of a complete order. Upon receipt of the acknowledgment, please review all information carefully. If there are any discrepancies, please contact our Customer Service department immediately. Orders will be processed and billed as per information on the acknowledgment and are considered final. By submitting a purchase order you agree to all terms and conditions set forth by Galactic Fun Time Line, which supersede those submitted by the distributor.

Canadian Customers FOB Cleveland, OH 44111  All invoices will be billed in U.S. dollars.

Changes/Cancellations: All orders are considered firm. Any change, other than quantity, to order once in production will be billed for any work done, plus any additional work required by the change. Changes in quantity (within reason) can be made prior to the start of production. If a change in quantity occurs after the completion of any portion of production, the change will be treated as a separate order and billed accordingly. Any change made after the start of production will delay shipping. Changes in ship method or ship to MUST be made before scheduled ship date. If a cancellation is necessary, all costs associated with work performed to date of cancellation will be invoiced. Cancellations must be in writing and acknowledged by Galactic Fun Time Line.

Production Time: Production starts when the order is complete. Production time is usually less than two weeks, depending on quantity. However, from the beginning of July to the end of October, production time could be longer. Call for production schedule. Depending on the season, rush orders may be accepted if the production schedule allows.

Overruns/Underruns: All orders are subject to 5% overruns and/or underrun.

Catalog Pricing: Due to currency and raw material price fluctuations, prices, terms and items are subject to change without notice. We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers or catalogs(ie. ESP, SAGE, Distributor Central, etc.). Prices in our latest catalog supersede all previous publications. Call Customer Service for up to date pricing.

Co-op Programs:Co-op and catalog programs are always welcome, please contact Customer Service for details. All Co-ops must be in writing and approved by Galactic Fun Time Line. The co-op must be referenced on the purchase order in order to receive the pricing.

Special Packaging:Available at extra charge, please contact Customer Service for details.

Less Than Minimum Charge: $50.00(A). Must order at least one half of the published minimum.

Minimum Unimprinted Order: $100.00(A).

Customer Service Hours: 8:00 AM to 6:00 PM Eastern Time.

Change of Copy: Add $20.00(F). Available on Latex Balloons, Foil Balloons and Fan-ta-Sticks only. All other products will incur a full setup charge.

Change of Ink: Add $20.00(F).

Samples: Product sample requests generally ship within 48 hours of receipt. A UPS or FedEx number must be provided for all sample requests. Samples of product that sell for $10.00 (A) or more will be charged the EQP price of the product plus shipping. Please provide your credit card number when placing these “chargeable” sample orders.

Pre-production Proof:1-2 color imprint(s) will incur a charge of $50.00(A).
3-4 color imprints will incur a charge of $80.00(A).

Product/Color Variance: Due to the nature of the materials and the variance in manufactured products, we cannot guarantee exact matches on repeat orders. Like-named colors in different materials may not be an exact color match. In our continuing effort to improve our products, we reserve the right to change specifications without notice.

Returns: All claims must be made within 15 days of receipt of merchandise. The factory must authorize returns; any returns not authorized will be refused and returned to sender. No returns will be accepted for imprinted or special order merchandise unless it is determined to be defective by the factory. Returns on unimprinted merchandise are subject to a 20% restocking fee. No replacement or credit will be issued for merchandise which is unavailable for return to the factory.

Terms: New accounts must submit a valid Resale Certificate and are on pre-pay, credit card basis until credit is established. Credit accounts are Net 30 days. Aging begins day of shipment. Past due invoices are subject to a 1.5% finance charge per month or maximum allowed by law. All accounts not kept current will be returned to pre-pay or credit card terms. Production of merchandise will not begin until prepayment is received and/or account is current. In some instances production will not begin until prepayment has cleared. We accept VISA, MasterCard, American Express and Discover Card. Customers outside the U.S. must send certified funds in U.S. dollars for merchandise and freight with order unless prior arrangements have been made.

Representations & Warranties: Galactic Fun Time Line makes no warranties as to the performance or marketability of any items for sale through this catalog, other than such products will be free of defects. Customer agrees to indemnify and hold harmless Galactic from and against any and all claims and expenses, including attorney fees, arising out of or related in any way to Customer’s use of the products or services provided through this catalog, including loss due to delay of orders or shipments. Prices and products offered through this catalog are subject to change without notice. By placing an order through this catalog, Customer agrees to all terms and conditions.

Spec Samples: $50.00 (F) for 5 pieces with one color, one side imprint. Each additional side and color $50.00 (F). Full Size sport balls spec samples, $50.00(F) plus EQP cost of item with one color, one side imprint.

3-4 Color Imprints: Balloons, 1000 piece minimum. Full size sport balls,
25 piece minimum. Digital Ornaments 25 piece minimum. All other products 250 piece minimum.

Pantone Inks: Uncoated ink is used on latex balloons. Coated ink used on all other products. There are no charges for our stock ink colors. We can match PMS colors for a charge of $40.00(F) but an exact match cannot be guaranteed. Please request a color swatch or a pre-production sample if an exact PMS color is required. Printing on any product color other than white will alter appearance of ink.

Acknowledgments: Order acknowledgments show price, product, quantity, imprinted artwork, ship-to address, ship method and estimated ship date. Please review carefully and contact us immediately via phone or email to correct any errors. We will consider no reply as acceptance of price, schedule and imprint.

Catalog Photography:The artwork, designs and trademarks imprinted on the products displayed herein are produced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material in any of our catalogs without prior written consent is prohibited. Products shown in this catalog may vary slightly from actual products.

Website: Please visit our website www.galacticline.com to utilize:

• Complete Product Catalog  • Upload Artwork

• Freight Estimations

• Product Templates
• Order Status • Product Quotes
• Product Testing • Stock Clip Art & Fonts
• Package Tracking • Custom Flyers
• Current Flyers • Product Videos

 

Shipping Information

SHIPPING: UPS services our factory daily. If you request a different carrier, please be aware that you may incur additional charges and/or a delay in shipping.

SHIPPING/FREIGHT CHARGES: F.O.B Point is Cleveland, OH. 44111. A handling charge of $8.00(A) will be charged per carton. Estimated freight and billed freight charges may vary due to carrier fuel surcharges, product density, packaging and dimensional shipping weight. Due to these factors, Galactic Line will not be responsible for the differences between estimated freight quotes and actual billed freight charges. Oversized boxes are billed by dimensional weight per the carrier’s specifications. Galactic Line is not responsible for carrier delays.

CALIFORNIA PROPOSITION 65:
Distributors may request that the following Proposition 65 Warning be applied to their products prior to shipment. This warning label will ensure compliance with California Proposition 65 regulatory requirements, and can be applied for an additional cost of $0.25(C) per item. Labels will only be applied when specifically requested by the distributor.

U.S. POST OFFICE SHIPMENTS: Add $15.00(F) per order, plus postage, for delivery service to local post office.

THIRD PARTY FREIGHT BILLING: Add $6.00(F) per carton. Please indicate on order whether third party account is the distributor’s account or the recipient’s account.

ADDRESS CORRECTION: Additional billing of $15.00(F) per carton.

DROP SHIPMENTS: $8.00(F) per location. For multiple drop shipments to 10 or more addresses, a Microsoft® Excel® spreadsheet with full address information must be supplied with the order.  Additional lead time may be required for multiple drop shipments. F.O.B. factory, Ohio.